Return/Refund Policy

Last Updated: February 20th, 2026

Thank you for shopping with us. Because all of our products are made-to-order through our fulfillment partner, we have specific return and refund guidelines outlined below.

1. Made-to-Order / Print-on-Demand Policy

All products are custom printed at the time of purchase through our production partner but not limited to them (Printify / Underground Threads). This means:

  • Items are made specifically for you after your order is placed.

  • We do not carry inventory.

  • We cannot restock returned items.

For this reason, we do not accept returns or exchanges for reasons such as:

  • Ordering the wrong size

  • Change of mind

  • Incorrect address entered by customer

  • Buyer’s remorse

  • Color variation expectations

  • Shipping delays outside our control

Please review sizing charts carefully before placing your order.

2. Do We Accept Returns?

⚠️ Returns are only accepted for defective, damaged, or misprinted items.

Because our products are made-to-order, we do not accept general returns or exchanges.

If your item arrives damaged or with a manufacturing defect, we will gladly replace it at no additional cost to you.

We do NOT accept returns for any products:

  • Used

  • Worn

  • Washed

  • Altered

  • Damage or stained after delivered

3. What Qualifies for a Replacement?

You may qualify for a replacement if:

  • The item arrives damaged

  • The print is defective or misaligned

  • The garment is materially flawed

  • You received the wrong item

To qualify:

  • You must contact us within 7 days of delivery

  • You must provide clear photos of:

    • The entire product

    • The defect or damage

    • The packaging (if applicable)

    • The shipping label

If approved, we will issue a replacement order or full refund at no cost to you.

We reserve the right to deny claims that:

  • Are reported after 7 days of delivery

  • Show signs of wear, washing, or alteration

  • Result from incorrect size selection by the customer

  • Result from normal color variations between screen and print

4. Custom Items Are Non-Refundable

All items sold are custom printed. Therefore:

  • Custom apparel is non-refundable

  • We do not offer refunds for sizing issues

  • We do not offer exchanges for different sizes

Please carefully review size charts before ordering.

5. Refunds (If Applicable)

Refunds are only issued if:

  • A replacement cannot be fulfilled

  • The item is confirmed defective and a replacement is not possible

If a refund is approved:

  • Refunds are processed back to the original payment method

  • Payments are processed securely through Squarespace Payments and/or Stripe

  • Processing times may vary depending on your bank (typically 5–10 business days)

Original shipping costs (including international shipping charges) are non-refundable unless the error was our responsibility.

6. Free U.S. Shipping Policy

U.S. orders include shipping costs built into the product price.

If a replacement is approved for a U.S. order:

  • We cover the cost of the replacement shipping.

Because shipping is included in the sale price, no separate shipping refunds will be issued.

7. International Orders

International customers pay shipping based on the fulfillment partner’s rates plus a handling buffer.

For international orders:

  • Customs fees, VAT, duties, or import taxes are the responsibility of the customer.

  • Shipping costs are non-refundable.

  • We are not responsible for delays caused by customs or international carriers.

Replacement requests for defective items follow the same 7-day reporting rule.

8. Lost Packages

If tracking shows "Delivered" but you did not receive your package:

  • Please contact the shipping carrier first.

  • We are not responsible for packages marked as delivered.

If a package is lost in transit (not marked delivered):

  • Contact us and we will work with the carrier to investigate.

  • Replacement eligibility will be determined after carrier confirmation.

9. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided:

  • We are not responsible for replacement or refund.

  • If the package is reshipped to the sender, reshipping fees may apply.

10. Chargebacks & Payment Disputes

By placing an order, you agree to contact us first to resolve any issues before initiating a chargeback or payment dispute.

Fraudulent chargebacks for valid, delivered, non-defective products may be contested with evidence of delivery confirmation and fulfillment documentation.

11. How to Submit a Claim

To submit a damage or defect claim, email:

JMROfficial.shop@gmail.com

Include:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging

  • Date of delivery

Claims must be submitted within 7 days of delivery.

12. Policy Updates

We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting on this page.